Shipping Policy

 

Thank you for visiting and shopping at www.shakez.com.au.​ Following are the terms and conditions that constitute our Shipping Policy.
 

Shipment processing time

 

All orders placed by 3pm business day will be shipped the same day. Orders placed after 3pm will be shipped the following business day.

Orders are not shipped or delivered on weekends or holidays.

 

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

All orders will be charged a FLAT RATE of $9.95. Orders are shipped using Australia post standard service. 

 

Estimated delivery is 3-5 business days. Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages

 

www.shakez.com.au​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

 

We currently do not ship outside Australia.

REFUND POLICY

 

Thank you for purchasing our products at www.shakez.com.au

 

We do not provide refunds if there is nothing wrong with the product or a change of mind. If you're product is damaged or not as per description please notify us via email immediately at info@shakez.com.au 

 

You may be asked to provide images of the damaged item for inspection and if the fault is with us we will organize for the item to be returned. 

 

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

 

If anything is unclear or you have more questions feel free to contact our customer support team.

 

Email: info@shakez.com.au

 

Our team will respond immediately.

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1230 High Street, Armadale VIC 3143 | info@shakez.com.au 
©2018 Shakez Pty Ltd. All rights reserved.